As business structures become more complex than ever before, the importance of back office has increased considerably. New laws and regulations are getting launched every other day, forcing the companies to be more clinical in their paperwork than ever before. Nowadays, something as small as a missed data entry can come back to haunt an organization in a bad way. While businesses try to figure out a way to manage the unprecedented bombardment of work, we are seeing a rise in back office outsourcing for getting copious amount of work done in a hurry.
In today’s competitive business world, order fulfillment is no longer a virtue but a necessity. From the time a customer makes an order booking via call or books his order online, the work of an order processing service begins. Then comes a stage where many small tasks like purchase order management, database management, wire transfers and status check need to be performed. And if you thought that order processing is finished when the product reaches the customer, then you are wrong. It is possible that the product may be returned by customer due to reasons like faulty product, product not meeting requirements etc. When this happens, the return process needs to be initiated.